FAQ

1. Where do you ship from?

We ship from our international fulfillment centers to ensure fast processing and reliable global delivery.
Most orders for the USA and UK arrive within 7–15 business days.

2. How long does delivery take?

Delivery times vary by location:

  • USA: 7–12 business days

  • UK: 7–15 business days

  • Canada / Australia: 10–20 business days

  • Europe: 10–20 business days

Processing time: 1–3 business days.

3. How can I track my order?

Once your order is shipped, you will receive an email with a tracking number.
Tracking updates may take 24–72 hours to appear.

4. What if my package is delayed?

Shipping delays can happen due to customs, holidays, weather or high volume.
If your tracking hasn’t updated for 10+ business days, contact us at:
📩 support@shinesmilebeauty.com

We’ll help resolve the issue.

5. Do you accept returns?

Yes, we accept returns within 30 days of delivery for unused, unopened items.
Due to hygiene standards, opened oral-care and personal-care items cannot be returned unless defective.
See our Return & Refund Policy for full details.

6. My item arrived damaged — what should I do?

If your product is damaged, defective, or incorrect, email us within 7 days of delivery with photos/videos.
We’ll replace the item or issue a refund at no cost to you.

7. Can I change or cancel my order?

Orders can be canceled or changed within 12 hours of purchase.
If your order has already shipped, it cannot be changed or canceled.

8. Do you offer free shipping?

We occasionally offer free shipping promotions.
If free shipping is active, it will appear at checkout.

9. Will I have to pay customs or import fees?

  • USA: Usually no additional fees.

  • UK/EU/International: Some orders may be subject to VAT or customs charges.
    These fees are the customer’s responsibility.

10. Are your products safe to use?

Yes — all products meet safety standards and are sourced from verified manufacturers.
Oral-care and hair-care devices include proper certifications where applicable.

11. What payment methods do you accept?

We accept:

  • Credit & debit cards

  • PayPal

  • Apple Pay / Google Pay

  • Shop Pay

  • Other secure payment options shown at checkout

12. How can I contact customer support?

You can reach us anytime at:
📩 support@shinesmilebeauty.com


We typically respond within 24–48 hours.